Operational Key Performance Indicators
Clear and well-defined operational KPIs are the backbone of any successful organisation. They provide direction, meaning, insights on progress, and highlight areas for improvement.
Yet, many managers overlook critical factors when setting these KPIs, leading to misaligned goals and underperformance.
Effective KPIs measure both output and process performance. Their purpose is to provide meaning and clarity for the performers and elevate your team’s motivation and engagement.
Join our masterclass on designing effective operational KPIs tailored for process owners and managers and enhance your management skills and drive your team’s success.
Key takeaways
At the end of this Masterclass you’re confident and skilled in using KPIs. You will learn how to:
- Understand, utilize and communicate KPIs;
- Create, deploy and maintain fair and meaningful KPIs for yourself and your teams;
- Ask the right questions during meetings;
- Identify and solve issues within your processes more effectively;
- Think strategically about performance metrics and their purpose;
- Share your knowledge with your team.
Mastering KPIs is for all process owners and business managers
In-house Masterclass
- For teams of 4-6 people
- Business managers and process owners
- Duration: two consecutive days
- Location: your office
- Training materials and certificate of completion included
“If you can’t measure it, you can’t improve it”
Peter Drucker